Q: How can I place an order?
A: Object accepts orders:

Online - www.objectmerch.com We accept Visa, Master Card, American Express and PayPal (if you do not have a PayPal account and wish to open one, please visit www.paypal.com )
Via mail- We accept money orders and bank checksmade out to "Object" only. Send completed * order form along with your money order or bank check to the address below. Personal checks are not accepted and will be returned.

     Object
     635 W. Lakeside Ave., Suite 205
     Cleveland, OH 44113

*To view and print Object order form you will need the Adobe Acrobat Reader. If you do not have this program, you may download it by clicking on the Adobe Acrobat Reader icon below. If you cannot print the order form, you may place your order by handwriting the information requested on a plain sheet of paper.

 

Q: Can I order by phone?
A: We do not accept orders via telephone at this time.

 

Q: When will my credit card be charged?
A: Your credit card will be charged at the time that your order is shipped.

 

Q: What are the shipping costs to the US?
A: Standard shipping for the US (including Alaska, Puerto Rico & Hawaii): One Item $5.00 plus $1.00 for each additional item.

 

Q: What are the shipping costs to Canada?
A: Standard shipping to Canada is $7.50 for the first item and $1.50 for each additional item.*

 

Q: What are the International shipping costs to countries other than the US or Canada?
A: International orders will be shipped via airmail. The first item is $20.00 plus $4.50 for each additional item.*

 

Q: Are there other faster shipping methods available?
A: Yes. We can ship UPS NEXT DAY AIR, UPS 2nd DAY AIR and UPS 3 Day Select upon request for US ONLY. Just email objectmerch@yahoo.com before you place your order for a quote.

 

Q: Do I have to pay taxes on my purchase?
A: Taxes apply to Ohio and international orders* only. Ohio Residents, please add 7.75%.

*You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When you order from Object, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

 

Q: Can I have my purchase shipped to a P. O. box?
A: For Standard shipping to the US or Canada, you may ship to a PO box.

 

Q: When will I receive my order?
A: If you live in the US, after your order is processed, the shipping time will be:
Standard:         3 - 10 business days

Delivery times will vary for International shipments.

 

Q: What if an item that I have ordered is not in stock?
A: If you purchased a single item with a credit card and it is not in stock, the order will be canceled. You will be notified that the order has been canceled and you will be notified when the item is back in stock.

If you purchased multiple items with a credit card and some of the items are not in stock, the order will be completed with the available items and the charge to your credit card will be adjusted accordingly. You will be notified when the unavailable items are back in stock.

If you purchased a single item with a money order or bank check and that item is not in stock, the order will be canceled and the money order / bank check will be mailed back to you. You will be notified when the item is back in stock.

If you purchased multiple items with a money order or a bank check and some of the items are not in stock, the order will be filled with the available items. A check in the amount equal to the balance of the cost of the original order minus the cost of the shipped order will be sent to you.

 

Q: What is Object's return policy?
A: Returns must be made within 30 days of the ship date of your order.

Any item in its original condition may be returned for exchange only. Object will not issuerefunds.

Any damaged item or any item received as a result of Object's error may be returned for exchange. In these cases, Object will pay the shipping for the exchanged item. If your package arrives damaged, please refuse the shipment. Object will reship your order upon receipt.

Exchanges:

Object is only able to do an exchange for an item of equal or greater value.

If the exchange is for an item of equal value:

Credit Card Customers - Object will debit your credit card for the shipping charges.
Money Order / Bank Check Customers-a money order / bank checkmade out to "e;Object"e;for the shipping costs must accompany the return.

If the exchanged item is of greater value:

Credit Card Customers - Object will debit your credit card for the cost difference and the shipping charges.
Money Order / Bank Check Customers-a money order / bank checkmade out to "e;Object"e;for the cost difference and shipping must accompany the return.

Please note: Customer is responsible for all shipping charges. Object will only pay shipping charges for the exchanged item if the exchange is due to damaged items or Object's error.

Please indicate the reason for the return on the Exchange Form . You must include the order number from your original packing slip or the return cannot be processed.

Send merchandise and completed Exchange Form to:

Object Returns
635 W. Lakeside Ave., Suite 205
Cleveland, OH 44113

For your protection, Object recommends that you use UPS or Insured Parcel Post for shipment.

To view and print the ObjectExchange Form, you will need the Adobe Acrobat Reader. If you do not have this program, you may down load it by clicking on the Adobe Acrobat Reader icon located at the top of these FAQs. If you cannot print the Exchange Form, you may handwrite the information required on the Exchange Form and enclose the information in your return package.

 

Q: How do I check the status of a return?
A: Email the order information (including the order number from the original packing slip) toemail. Object will reply with the status of your return.

 

Q: What is Object's contact information?
A: Object Mailorder
    635 W. Lakeside Ave., Suite 205
    Cleveland, OH 44113

Customer Service / Order Inquiries:email

Inquire about Object handling your band's merchandise:email

Inquire about Object producing custom merchandise:email

All other questions:email